FAQ

WHERE IN ANTWERP ARE THE APARTMENTS LOCATED?

Perfect Flat’s properties are located all over the greater Antwerp and regio. Please use our apartment finder to find the location that best suits your needs.

HOW MUCH IS YOUR RENTAL PRICE?

Our rental price starts from 350 euro pro person pro month.

HOW DO I BOOK AN APARTMENT?

Once we have the details for the contract (Name, ID Number, Company Name and BTW) we will prepare the contract and invoice (first month rent + deposit), after everything is paid and the contract is signed, the keys are handed over.

WHY DO WE HAVE TO PAY A DEPOSIT?

The amount of the deposit equals one month rent. The deposit is used to pay outstanding rental bills or to charge damages in the apartment or studio throughout the rental period.

WHEN WILL THE DEPOSIT BE REFUNDED?

If the state of the accommodation has been approved by us, the deposit will be paid back within 30 days after the end date of the contract.

IS THERE A MINIMUM LENGTH OF STAY?

The usual rental period is minimum three months long and you can stay as long as you would like, provided you did not set an end date when making your booking. Your lease will be automatically renewed each month.

If you wish to end your lease, please let us know a minimum of 30 days in advance. There is a possibility to rent a property for one or two months as well, but then we are forced to add 10% (if only two months) and 15% (if only one months) to the rental price.

HOW FAR IN ADVANCE DO I HAVE TO BOOK MY APARTMENT?

We advise to book your apartment minimum 2 weeks in advance. However, in some cases, it is possible to book an apartment just a single day in advance.

CAN I EXTEND MY STAY?

Your stay is automatically extended each month . All you have to do is confirm the end of your stay 30 days in advance. You can do this by email, telephone, or by visiting our office in person.

HOW DO I CHECK-IN?

Keys can be collected at our office during office hours. After office hours, keys will be placed in a lockbox situated in one of the entrances of the building.

HOW DO I CHECK-OUT?

Check out is simple: close and lock the door of your apartment after you’ve removed all personal artifacts, then please return all keys to our office or, if outside office hours, leave the keys in the key drop box located in your building’s entryway.

IS IT POSSIBLE TO VIEW AN APARTMENT BEFORE BOOKING?

We will be happy to schedule a showing to give you an idea what your apartment will look like. Please contact us for an appointment.

WHAT IS INCLUDED IN THE RATE?

Water, electricity, heating, internet, cleaning services, bath and bed linen, technical assistance, cable TV, insurance, central waste pickup and administration services are all included in the rental price. However up to a maximum amount of 250,00€ per 30 days, any excess usage will be billed separately.

WHAT CAN I EXPECT IN MY APARTMENT?

Furniture, WIFI connection and a TV, a fully equipped kitchen, including a microwave oven, stovetop, refrigerator and a full set of cookware, tableware, glassware, and utensils. A bathroom with shower and, in select units, a bath. Towels and bed linens are provided. A bedroom with a single bed and wardrobe. Comforters and pillows are provided. Some apartments have a balcony, a washing machine.

IS MY APARTMENT CLEANED?

Yes. Your apartment will be cleaned before check in. Additional cleaning service can easily be arranged – please contact us for a quote. Our dedicated technical staff is available to tend to any problems or repairs in your apartment and/or the common areas.

ARE BED LINENS AND TOWELS INCLUDED?

Yes, these are provided. Additional bed linens and towels can easily be arranged – please contact us for a quote.

DO YOU ACCEPT PETS?

Unfortunately, we cannot accept pets in our apartments due to hygiene and security reasons.

HOW DO I PAY THE LEASE OF MY APARTMENT?

Both the rental guarantee and monthly rental invoices can be paid by bank transfer or cash.

AM I INSURED WHEN RENTING AN APARTMENT WITH PERFECT FLAT?

Your building and apartment are insured for fire and related risks, and for electrical and water damage. Your personal belongings, however, are not covered by the landlord’s insurance policy.

CAN I SMOKE IN MY APARTMENT?

No, smoking is strictly prohibited in all apartments and in all common areas of the building. Most apartments have a balcony, though, allowing tenants direct access outside to smoke.

IS THERE ON-SITE PARKING?

Parking spaces can be booked together with your flat or separately. Please contact us for availability and pricing.

WHERE DO I SEEK ASSISTANCE IN CASE OF TECHNICAL PROBLEMS?

Yes, a dedicated handyman is available to address any repairs or technical problems. Our company does not take responsibility for any damages to the apartment or machinery inside the apartment, that were caused by the tenants during their stay there. any costs involving this damage will also have to be covered by the tenants or the company responsible for the tenants.

CAN I CHANGE APARTMENTS?

Yes, although this will depend on the terms of your lease and the availability of the other apartments.